Frequently Asked Questions about Concert & Festival Ticketing

Ensure a secure, smooth entry flow for your live event using our Google Sheets add-on.

Gate Management & Security

Does the scanner work without internet?

Yes. This is crucial for outdoor festivals or basement venues with poor signal. You simply sync the attendee list to the device before the event, and you can validate tickets fully offline.

How do I prevent ticket fraud or duplicate use?

The system alerts you instantly if a QR code is scanned a second time. It displays a 'Already Used' warning along with the timestamp of the first entry, preventing pass-backs and fraud.

Can I have multiple staff scanning at different gates?

Absolutely. You can add as many check-in accounts as needed. All devices sync data (when online) so entry figures are updated in real-time across all gates.

Ticket Management

Can I manage VIP areas or backstage access?

Yes. You can use the 'Sessions' feature to create different access zones (e.g., 'General Admission', 'VIP Lounge', 'Backstage'). You can control which attendees have permission for which specific areas.

Can I customize the ticket with the band or festival logo?

Yes. You can upload a custom logo and a background image for the PDF tickets. You can also include specific details like Seat Number, Gate Number, or Ticket Tier directly from your spreadsheet columns.