Fix responses with no usable email address

A ticket cannot be delivered without an address. When someone leaves the email question empty, or misspells it, the add-on keeps that response on one side instead of losing it. A page called People with unknown email then appears on your dashboard, with the number of people waiting.

Step 1

Open People with unknown email

The card only appears when there is something to fix. It lists each response the add-on could not deliver.

Step 2

Correct the address

Type the right address for each person. If you do not know it, contact them with the other answers they gave, such as their phone number.

Step 3

Send their tickets

Once an address is corrected, the ticket goes out. The card disappears from your dashboard when nobody is left waiting.

How it works

Where a misspelled address ends up When the email answer is empty or wrong, the add-on keeps the response on a page of its own instead of losing it. Correcting the address sends the ticket. What people typed ana@example.com ticket sent ben@gmail.con (misspelled) cannot deliver (left empty) cannot deliver People with unknown email People with unknown email Ben Ali ben@gmail.com Corrected. The ticket leaves straight away. Make the email question required in your form and this happens far less often.
Nothing is lost. The response waits for you to correct the address.

Example

Three guests misspelled their own address: they typed gmail.con, with an n, instead of gmail.com. You correct the three lines and their tickets leave straight away.

Avoid these mistakes

Next step

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